Information from A › Z
Arrival and Departure
Your apartment is available to you from 4:00 pm on your arrival day, and until 10:00 am on the day of your departure.
We offer a crib, high chair, buggy, changing table & baby bath, baby phone, pampers bin, bassinet, bouncy seat, baby harness, lambskin foot-muff & bike with a children's seat for memorable & relaxed family holidays with your youngest family members.
IBAN: AT56 2051 0011 0000 2672
Please transfer deposits and payments before arrival to this bank account.
Bathrobes, available for children 3 and up, as well as bathing slippers are available free of charge for you during your stay. Look forward to well-deserved pampering in our exclusive wellness area.
Provided by us and is changed every week.
Bread Roll Service
Wide variety of freshly baked bread rolls and cakes available daily.
Offering a lavish breakfast buffet with fresh & delicious regional, local produce.
Please inform us in advance, if you'd like to upgrade & include our excellent breakfast service.
- 3 months to 1 month before arrival = 40%
less than 4 weeks before arrival = 70 %
last week before arrival = 90 %
- no-shows and early departures = 100%
Cancellations incur a EUR 25,– processing fee.
Are more than welcome in our apartments. There is a play-room & our large garden includes a playground.
To make sure you don’t have to bring too much with you on your holiday, we offer plenty of equipment & toys including baby amenities, bikes, toboggans & snow discs.
We regret to inform you we cannot accept credit cards. We do accept EC-cards.
We require a EUR 200,– deposit via bank transfer to secure your holiday reservation.
We offer refreshing cool soft drinks and original Zillertal beer.
As well as exclusive wines from Eastern Austria.
We will keep you up to date with events in our holiday region.
Hiking poles and hiking backpacks are available for free rental at the Stacherhof.
For tour recommendations and local tips, please do not hesitate to ask – we are always happy to help.
Unexpected events, are exactly that – unexpected. We highly recommend purchasing a holiday insurance.
We don’t accept any liability for accidents or any sort of damage in and around our house, as well as with guided activities, playground, garden etc.
Parents are responsible for their children.
We offer secure luggage storage for you upon arrival, as well as upon on departure day, free of charge.
Mail, e-mail or faxes will be forwarded to you.
Massage and Wellness
Treat yourself to a relaxing massage arranged to suit your holiday plans.
You can get information about local events, attractions & sights, and further information through the "Morgenpost“ newspaper on a daily basis.
For a fun night out you can visit the Après-Ski venue Postalm nearby.
Our hotel is equipped with an accessible lift, taking guests from their reserved parking in the garage comfortably to the upper levels.
We accept cash transfers before arrival, EC-cards, as well as cash upon arrival.
We hope you understand, we can't allow pets in our apartments.
We will gladly recommend restaurants as well as reserve tables for you to enjoy a lovely night out.
For your security, all valuables can be safely locked away.
Our traditional sauna is for adults only, due to nudity. Access for all guests aged 14 and up.
Short Stay Holidays
Short stay holidays are possible, please simply send us a non-binding enquiry. 10% short stay surcharge applies for up to 3 nights.
Showers on Departure Day
Planning to go skiing or hiking on your last day here?
We welcome all our active guests to enjoy a shower at the Stacherhof before your journey back home.
The Stacherhof is a non-smoking house. We ask you to respect this and use the ashtrays on the balconies or terraces.
The ski bus takes you to nearby ski resorts in the Zillertal. For free! The bus stop is right around the corner.
Ski & Equipment Storage
Skis, poles, snowboards, and boots can be safely stored in our convenient ski storage room including a ski boot dryer situated in our garage accessible via lift.
Reserved parking is free for guests & offers enough room for all in our underground garage.
Additional parking spots are right next to the hotel.
Please let us know if you are expecting visitors at the Stacherhof. Feel free to spend time in our common areas.
Please acknowledge, we can only allow guests of the apartments into our living quarters.
The visitor's tax is charged separately. The tax is EUR 1.50 per person / day for all guests ages 15 and above.
Our guests can purchase the Zillertal Superskipass, granting access to the best ski resorts throughout the Zillertal, conveniently directly at our hotel's reception desk.