Information from A › Z
Arrival and Departure
Your apartment is available to you from 4:00 pm on your arrival day, and until 10:00 am on the day of your departure.
Baby Amenities
We offer a crib, high chair, buggy, changing table & baby bath, baby phone, pampers bin, bassinet, bouncy seat, baby harness, lambskin foot-muff & bike with a children's seat for memorable & relaxed family holidays with your youngest family members.
Bank Details
Sparkasse Schwaz
BIC: SPSCAT22XXX
IBAN: AT56 2051 0011 0000 2672
Please transfer deposits and payments before arrival to this bank account.
Bathrobes
Bathrobes, available for children 3 and up, as well as bathing slippers are available free of charge for you during your stay. Look forward to well-deserved pampering in our exclusive wellness area.
Bed Linen
Provided by us and is changed every week.
Bicycles
Bike rental is free for guests, additionally offering balance bikes for children, scooters and children‘s bicycles.
Safely store your own bicycles in our underground garage.
High-end, serviced e-bikes and helmets are available at extra charge.
Bread Roll Service
Wide variety of freshly baked bread rolls and cakes available daily.
Breakfast
Offering a lavish breakfast buffet with fresh & delicious regional, local produce.
Please inform us in advance, if you'd like to upgrade & include our excellent breakfast service.
Cancellation Fees
- 3 months to 1 month before arrival = 40%
-
less than 4 weeks before arrival = 70 %
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last week before arrival = 90 %
- no-shows and early departures = 100%
Cancellations incur a EUR 25,– processing fee.
Children
Are more than welcome in our apartments. There is a play-room & our large garden includes a playground.
Children's Amenities
To make sure you don’t have to bring too much with you on your holiday, we offer plenty of equipment & toys including baby amenities, bikes, toboggans & snow discs.
Credit Cards
We regret to inform you we cannot accept credit cards. We do accept EC-cards.
Deposit
We require a EUR 200,– deposit via bank transfer to secure your holiday reservation.
Drinks
We offer refreshing cool soft drinks and original Zillertal beer.
As well as exclusive wines from Eastern Austria.
Entertainment
We will keep you up to date with events in our holiday region.
Hiking Poles
Hiking poles and hiking backpacks are available for free rental at the Stacherhof.
For tour recommendations and local tips, please do not hesitate to ask – we are always happy to help.
Holiday Insurance
Unexpected events, are exactly that – unexpected. We highly recommend purchasing a holiday insurance.
Liability
We don’t accept any liability for accidents or any sort of damage in and around our house, as well as with guided activities, playground, garden etc.
Parents are responsible for their children.
Luggage
We offer secure luggage storage for you upon arrival, as well as upon on departure day, free of charge.
Mail, e-mail or faxes will be forwarded to you.
"Morgenpost" Newspaper
You can get information about local events, attractions & sights, and further information through the "Morgenpost“ newspaper on a daily basis.
Nightlife
For a fun night out you can visit the Après-Ski venue Postalm nearby.
Passenger Lift
Our hotel is equipped with an accessible lift, taking guests from their reserved parking in the garage comfortably to the upper levels.
Payment
We accept cash transfers before arrival, EC-cards, as well as cash upon arrival.
The general terms and conditions of the hotel industry apply.
Pets
We hope you understand, we can't allow pets in our apartments.
Restaurants
We will gladly recommend restaurants as well as reserve tables for you to enjoy a lovely night out.
Safe
For your security, all valuables can be safely locked away.
Sauna
Our traditional sauna is for adults only, due to nudity. Access for all guests aged 14 and up.
Short Stay Holidays
Short stay holidays are possible, please simply send us a non-binding enquiry. 10% short stay surcharge applies for up to 3 nights.
Showers on Departure Day
Planning to go skiing or hiking on your last day here?
We welcome all our active guests to enjoy a shower at the Stacherhof before your journey back home.
Smoking
The Stacherhof is a non-smoking house. We ask you to respect this and use the ashtrays on the balconies or terraces.
Ski Bus
The ski bus takes you to nearby ski resorts in the Zillertal. For free! The bus stop is right around the corner.
Ski & Equipment Storage
Skis, poles, snowboards, and boots can be safely stored in our convenient ski storage room including a ski boot dryer situated in our garage accessible via lift.
Underground Garage
Reserved parking is free for guests & offers enough room for all in our underground garage.
Additional parking spots are right next to the hotel.
Visitors
Please let us know if you are expecting visitors at the Stacherhof. Feel free to spend time in our common areas.
Please acknowledge, we can only allow guests of the apartments into our living quarters.
Visitor's Tax
The visitor's tax is charged separately. The tax is EUR 1.50 per person / day for all guests ages 15 and above.
Vouchers
Aparthotel Stacherhof vouchers are available either at the reception & via email This email address is being protected from spambots. You need JavaScript enabled to view it.
Zillertal Superskipass
Our guests can purchase the Zillertal Superskipass, granting access to the best ski resorts throughout the Zillertal, conveniently directly at our hotel's reception desk.
